Refund Policy
Policy Overview & Universal Currency Standard
This refund policy applies to all orders purchased through our official website, and the unified settlement currency for all refunds, payments and order transactions is US Dollar (USD). All refund rules are formulated based on international online retail service standards, aiming to protect the legitimate shopping rights and interests of every customer. We provide a standardized and transparent refund service, and all refund processes comply with the service regulations publicly announced on the official website, ensuring that every customer can enjoy fair and standardized after-sales refund protection. This policy covers all product categories sold on the website, including all styles of boxer briefs, boyshorts, biker shorts, bras, and bikini products, with no special exceptions for individual products.
60-Day Return Eligibility Rule
We support a 60-day free return window for all official website orders. Calculated from the date when the customer successfully receives the goods, customers can apply for return and refund services within 60 natural days if they encounter product quality problems, wrong goods delivery, inconsistent product description, or other non-human damage problems. For products that need to be returned, customers need to ensure that the products are in unused, unworn, undamaged and resalable condition, with original tags, packaging and accessories complete. Products damaged due to personal use, artificial damage, improper cleaning, or exceeding the 60-day return window will not be eligible for return and refund services. We strictly abide by the 60-day return rule, and will not arbitrarily refuse eligible return applications submitted by customers within the valid period.
5-10 Working Days Refund Processing Cycle
After we receive and verify the returned goods to be qualified, we will initiate the refund procedure for customers within the specified time. The official refund processing cycle is 5 to 10 working days. The specific refund arrival time will be slightly affected by the customer’s payment channel and bank processing efficiency, but we will complete the internal review and refund initiation work within the standard time limit. For orders that meet the full refund conditions, we will return the full payment amount paid by the customer in USD; for partial refund applications caused by individual product problems in the order, we will calculate the refund amount according to the actual product unit price and complete the partial refund settlement. All refund records will be synchronized to the customer’s order background in real time, and customers can check the refund progress through the order details page.
Special Refund Explanations & Restrictions
We do not charge any additional refund handling fees for eligible return and refund orders. Since all products on the website enjoy free shipping service, no shipping fee will be deducted from the refund amount during the refund process. For orders that are actively cancelled by customers before goods delivery, we will complete the full refund within 5 working days after the cancellation application is confirmed. If the customer applies for a refund without returning the goods without valid reasons, we have the right to reject the refund application. For returned goods that are detected to have artificial damage, serious wear and tear, or incomplete accessories after warehouse inspection, we will send a rejection notice to the customer and will not process the refund. All dispute problems arising from refunds will be resolved in accordance with the official published policy standards to ensure standardized and fair processing.