Shipping Policy
Free Shipping Service Rule
All products sold on our official website enjoy global free shipping service, with no order amount threshold and no regional restrictions. All customers who place orders on the official website can automatically enjoy the free shipping benefit, and no additional shipping fees, handling fees or logistics surcharges will be charged in any link of order processing and goods delivery. This free shipping policy covers all product categories and all delivery regions supported by the website, applicable to all individual consumer orders, and there is no hidden charging rule. We are committed to reducing the shopping cost of every customer, allowing global consumers to purchase high-quality intimate apparel products without bearing additional logistics expenses.
Order Shipping Time Standard
We have a standardized order processing and delivery system. All confirmed valid orders will be delivered within 1 to 3 natural days after the order payment is successfully completed. The 1-3 day delivery cycle includes order sorting, product quality re-inspection, packaging and logistics warehousing entry work. For conventional orders, we will arrange delivery within 1 working day; for individual peak order periods such as promotional activities, we will ensure that all orders are delivered within the maximum 3-day time limit, and there will be no long-term backlog and delayed delivery of orders. After the order is delivered, the system will automatically generate a logistics tracking number, and customers can check the real-time logistics transportation status through the official website order page.
Global Delivery Cycle & Scope
Our website supports global delivery services, covering all mainstream delivery regions around the world, with no distinction between domestic and foreign regions in service standards and logistics efficiency. The standard arrival time of all orders after delivery is 6 to 12 natural days. The specific arrival time will be slightly adjusted according to the regional logistics efficiency, customs clearance progress and weather conditions of the receiving address, but all orders will be completed and delivered within the 12-day maximum cycle under normal circumstances. We cooperate with formal and efficient global logistics providers to ensure the stability and safety of goods transportation, avoid logistics loss, delay and other problems to the greatest extent, and provide customers with stable and reliable delivery services.
Logistics Exception Processing Rules
In case of abnormal logistics situations such as delayed delivery, goods loss and package damage during transportation, customers can feedback through the customer service channel, and we will arrange special personnel to track and solve the problem within 24 hours. For the goods lost in logistics, we will provide customers with two solutions of free re-delivery or full refund according to customer’s needs. For the packages with slight damage in transportation but intact products, we will assist customers to complete order signing and provide corresponding after-sales compensation according to the actual situation. We always take the stability of logistics service as an important service standard, and continuously optimize the logistics cooperation system to improve the delivery efficiency and customer shopping experience.